Businesses are increasingly investing in ChatGPT Plus or alternative AI tech to elevate employee productivity and embrace a tech-first approach.

There has been an increasing amount of concern brewing over the potential of platforms armed with generative AI capabilities, like ChatGPT and Bing Chat, to displace certain jobs. However, it’s also becoming evident that certain businesses are leveraging these platforms to empower their employees to operate with greater efficiency.

Utilising AI to handle administrative tasks can be a gamechanger in terms of freeing up time for more strategic priorities. From calendar and email management, to document organising and formatting, and data entry and reporting, these can all be taken care of. By offloading these administrative yet time-consuming tasks, employees can optimise their workflow, reduce tedious manual work (and human error!), and most importantly, devote more time and energy to tackling bigger and more strategic priorities that drive both personal and company growth.

Sector use-case examples:

  1. Customer Support: A large telecommunications company might use ChatGPT Plus to assist their customer support representatives in handling common queries more efficiently. This would free up agents to focus on more complex issues, ultimately improving customer satisfaction
  2. Legal Firms: Law firms could utilize ChatGPT Plus to assist lawyers in drafting routine legal documents, such as contracts and agreements. This would streamline the process, allowing lawyers to devote more time to strategic legal analysis and client interactions.
  3. Marketing: Marketing agencies could leverage ChatGPT Plus to generate creative copy for advertisements, social media posts, and email campaigns. This would enable marketers to produce content more rapidly and experiment with different messaging strategies.
  4. Healthcare Providers: Hospitals and clinics might integrate ChatGPT Plus into their electronic health record systems to assist physicians in documenting patient encounters. This could help reduce administrative burden and improve the accuracy of medical records.
  5. Education: Universities and online learning platforms could deploy ChatGPT Plus to create interactive educational content, such as quizzes and tutorials. This would enhance the learning experience for students and allow educators to focus on personalized instruction.

Examples of companies investing:

Cleo, an AI-powered digital coach for personal finance, has offered all its employees a $20 monthly subscription to ChatGPT Plus to use at work. Genies, an avatar technology company, is doing the same for its employees. And Clockwise, a calendar management platform, is going as far as building a “team AI budget” that can be spent on different tools. (source)

Lond-based LHV Bank has signed a deal with OpenAI to licence ChatGPT Enterprise, providing unlimited access to the GenAI toolset for all of its employees.

Erki Kilu, CEO of LHV Bank Limited says  “We are very excited about the potential of utilising ChatGPT across our organisation,” he says. “It can be a colleague’s personal assistant, sparring partner, creative collaborator and trusted advisor, across a myriad of applications from coding and data analysis to market research and value innovation. We can see huge potential for it to help us increase automation and efficiency across all aspects of our operations, as well as build new customer solutions.”

Deloitte has rolled out a generative artificial intelligence chatbot to 75,000 employees across Europe and the Middle East. The PairD platform can help write emails, code, and – that most infamous aspect of consulting life – create power point presentations. All of this means the technology is something which the Big Four firm hopes will boost productivity. PairD was first piloted in the UK in October 2023, with the country’s consulting sector collectively rushing to respond to hype around AI.

To conclude:

The increasing adoption of ChatGPT Plus by businesses marks a significant shift towards embracing AI-powered solutions to enhance productivity and efficiency in the workplace. As organizations strive to stay competitive in an ever-evolving landscape, they recognize the transformative potential of leveraging advanced AI technologies like ChatGPT Plus.

By investing in ChatGPT Plus, businesses are not only streamlining operations and improving employee workflows but also unlocking new opportunities for innovation and growth. From customer service to marketing, legal services to healthcare, the applications of ChatGPT Plus are vast and varied, offering tailored solutions to meet the diverse needs of different industries.

As we look ahead, it’s clear that the integration of AI technologies like ChatGPT Plus will continue to shape the future of work, empowering employees to focus on strategic priorities while AI handles routine tasks with speed and precision. This symbiotic relationship between humans and AI heralds a new era of productivity, collaboration, and success in the business world.